Posts tagged BPM benefits

Flinching faces, heart-burns and BPM initiatives

When the gunshot is fired at the start of the Olympic final of a 100m dash,    8 world-class sprinters on the block will leap towards their dream of Olympic glory. All 8 equally skilled, each one equally trained, equally driven, all of them with the same hunger to win. Each one committed to chasing (pardon the poor pun) their life’s single purpose and calling, and each one, to be sure, aspiring to be chased from the moment that gunshot goes…

Read More

Challenging the Status Quo….

Updated and republished. Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process. I am repeatedly surprised when I learn about how badly organizations – fairly large ones at that – handle customer on-boarding. If on-boarding is as important as it might seem, judging from the vehemence with which they agree it is, how come it turned out such a mess?…

Read More

Challenging the Status Quo.

  Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process. I am repeatedly surprised when I learn about how badly organizations – fairly large ones at that – handle customer on-boarding. If on-boarding is as important as it might seem, judging from the vehemence with which they agree it is, how come it turned out such a mess? Craig lists…

Read More

Leverage BPM to Kill the Silos. In Your Mind.

  Even as the enterprise IT landscape evolved over the past decades, markets, economy, and technology forces have affected key considerations that dominate and influence annual IT budgets. The nature and the unique mix of these forces, in any given year, have correspondingly triggered a rather unique set of influencers shaping IT budgets. We saw the wave of ‘seamless’ enterprise thinking; then the idea of an extended enterprise arose. Next was data-intelligence, followed by compliance, and then there was E2.0….

Read More

BPM Case Studies – The good, the bad and the good in the bad…

When, during a vendor presentation, the PowerPoint section separator mentions ‘Key Case Studies’ or something like that, you do one of the following – Lean forward in your chair and listen intently to see parallels to your own situation Yawn involuntarily. Or voluntarily, depending on who is running the slides. Interrupt at the 23rd second after the title of the next slide has been read, to ask – “did you use agile or waterfall?” and then drift into a rewarding…

Read More

Agility is not ONLY a Software Feature….

  One of the recurring themes in product demos in the recent past is that all too familiar spiel about being “technology for business”. To be sure, this T for B angle is a really good thing and all that. But it’s a problem when vendors lay that out freely and happily without having a product that genuinely lives up to that spiel. And what’s worse, when they notice that you don’t display any skepticism and that your  eyebrows didn’t…

Read More

Ok, That’s Enough. Let’s Now Do Some Real BPM.

  All this Business Process Management talk is getting boring. And clichéd. Blogs. Forums. Communities. White papers. Analyst calls. Product vendor presentations. Webinars. Analyst events. One-on-one meetings. Gardens. Roof tops. That’s an indicative list of all the places where it has been said time and again that BPM is first  a (management) concept THEN a technology. Not one, not two, but hundreds of bloggers, analysts and thought leaders, including the self-proclaimed (the tribe is ever increasing)  have said that enough….

Read More

Very thought provoking question on the ebizQ forum today: “What is the biggest barrier to companies starting a BPM project?” Quite a few interesting responses. My post, was this, IMHO: “ The biggest barrier is really not technology, vendor, product, SI or that consultant or anything else outside the firm. They could become barriers, yes and they well might. But that’s really not your biggest problem. The biggest barrier is not acknowledging the fact that the biggest barrier could be something…

Read More

#BPM Agility, Change, Breakfast, Lunch & Dinner

I think there is a need for this thing called Agility in your organization. You agree? You do? OK. I had a feeling you would. It is a burning need, no? Third degree, even. Now let me ask you this. Of all those people in your organization – CXOs, Business users, process owners, compliance managers, IT, you name it – who do you think has the biggest need for that agility? [sound of clock ticking] Ok, let me pose that…

Read More

A Reality Check on Agility and BPM

  So, that BPM product demo excited you? The vendor demonstration of agile features may well have made your mouth water. You now think your investment in BPM licenses will make your firm agile. Well, sorry to be the one to break it to you, but it may not. Maybe you should think again. Sure, BPM can give the power of agility to organizations. But let’s face it, it’s really not BPM that’s going to get you there. No. It…

Read More

Enable, Empower, Improve, Unlock: Your #bpm Mantra!

BPM should be about exercising and asserting your firms business priorities,  along its lines of control. Especially lines at the top and the bottom. Sure, you’ve heard it before that BPM is about the business. But indulge me for a bit. Let‘s say the CIO of a manufacturing company A buys product X because it can help optimize inventory and reduce costs. He gets the software implemented and X nicely fixes not just that bloated inventory but also that big…

Read More

The Challenge of Getting BPM to Deliver

If you follow the BPM market, you would agree that the expectations today from BPM have seen a change from what it was a few years ago. Although the driving concepts and the fundamental promise of BPM may not have changed, they are certainly being better appreciated today and by a wider audience at that. One of the things I cherish most in my role is the opportunity to have conversations with customers and prospects who are thinking about BPM…

Read More