About

I am a process professional specialized in Business Process Management. I lead BPM Consulting at a large technology firm, and help companies achieve benefits of BPM by optimally empowering business through IT.

My areas of interest include Business Process Management, Customer Relationship Management, SFA, Sales Performance Optimization, Corporate Performance Management and general IT industry developments and trends and write on these topics here. I hope you like what you see here and would be delighted to hear from you and bounce some thoughts.

Note: All trademarks and brand names mentioned in these pages are acknowledged. As a practice, any reference to other publications, articles, blog posts, white-papers, research reports, etc. will be acknowledged with links to original sources where available. In case I have inadvertently used your content without a reference or permission, do let me know. I will be glad to correct it and comply.

You are welcome to quote content herein with acknowledgement on your site, blog or publication, with a hyperlink to the original page or post on this blog from which you are quoting.

The views expressed here are my own and my employer does not vouch or subscribe to the same.



Recentcomments

    • Gagan Saxena: Great screenplay for a true, real-world story (or...
    • Rummuser: In my time we called it Change Management with exactly...
    • Harsimran: Good one.. Please share some links of the failure...
    • Shep Hyken: No matter how nice people are, if the process they are...
    • Jo Richardson: Jai, great to spend some time with you too –...
    • Felix: Wow.Thoroughly enjoyed this post!
    • Taran Soodan: This is a great article about the importance of the...
    • Taran Soodan: This is a great article about the importance of the...

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