Tweet When a good friend and I exchanged a few tweets back and forth the other day, it began like the usual exchange of views over news items that the #bpm timeline throws up once in a frequent while. But the ‘twonversation’ with my twitter counterpart – a venerable thinker in technology, particularly BPM […]
[ Sep 8, 13 ]
Tweet …that’s right. I don’t belong here. In fact, what the hell am I doing here? Before you jump to the wrong conclusions, those aren’t my words. You’ll know whose words they are in just a minute. Tweet
[ Aug 16, 13 ]
Tweet Earlier today, I read something that made me snort on my afternoon coffee. Not just because it was funny, but because, to me it had some additional insight that I thought was worth sharing with you, especially when you think about Intelligent Processes and how they can be crafted for a BPM initiative. […]
[ Jul 22, 13 ]
Tweet One of my friends thinks ‘Sales’ is about talking. Another friend I follow on Twitter thinks it is about ‘convincing’ the customer. I wince every time I hear someone characterize an engaging, fluent, fast talking, bloke as ‘sales material’. Tweet
[ May 29, 13 ]
Tweet Last week work beamed me to Chennai in Southern India, a city where I was born and had also spent a large part of my childhood. Work has taken me to Chennai often and I am usually booked at a hotel that is not far from where I lived as a kid. The hotel […]
[ Mar 6, 13 ]
Tweet When we are at the receiving end of poor customer service, it unfailingly ticks us off. Tweet
[ Feb 27, 13 ]
Tweet It must have been around a decade ago when I first received a ‘text alert’ from a bank on my mobile phone. My bank had let me register my mobile phone number with them for this and once they activated it, I started receiving text alerts after every credit card transaction I made. […]
[ Oct 13, 12 ]
Tweet To me it seems that with the onset of ‘Social Media’, the bigger theme of a ‘Social Paradigm’, and the associated chatter these have generated, has driven all of us into some kind of a ‘me-too’ mode. Almost everyone in the industry – you and me included – has a point of view. […]
[ Aug 25, 12 ]
Tweet All this Business Process Management talk is getting boring. And clichéd. Blogs. Forums. Communities. White papers. Analyst calls. Product vendor presentations. Webinars. Analyst events. One-on-one meetings. Gardens. Roof tops. Tweet
[ Jul 10, 12 ]
Tweet Organizational change in any form, evokes much the same feeling you have when you are on a diving board looking down at the cold water below. Although you know it will all be fine in under 20 seconds after you’ve left the board, for the 20 seconds before that actually happens though, you […]
[ Jan 21, 12 ]
Tweet Here is a video that leaves very little to be said about a rather painful aspect of the vendor-customer relationship. Tweet
[ Oct 6, 11 ]
Tweet During a long weekend last year, a group of friends and I headed to a small sea-side town around 100 miles from Bombay. Enroute, we stopped at a small hotel for refreshments – a franchisee of a reasonably well known restaurant chain in India. However considering it was along a highway, although a […]
[ Aug 27, 11 ]
Tweet Call it culture, resistance to change, fear, politics or just old fashioned pig-headedness, but BPM initiatives are seldom without change issues and internal friction of some kind. And as we see BPM adoption increasing, there is increasing proof of the existence of such a thing called BPM Inertia. And it compromises the degree […]
[ Jun 28, 11 ]
Tweet So, that BPM product demo excited you? The vendor demonstration of agile features may well have made your mouth water. You now think your investment in BPM licenses will make your firm agile. Tweet
[ Apr 14, 11 ]
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