…and it’s only the Second Year into the Teens…

Categories: BPM, Business, CRM, IT Industry, Markets, Social
…and it’s only the Second Year into the Teens…
Tweet   You might find this funny, and maybe even somewhat disjointed in logic, but the IT industry after all these years, is now going through its teen years and it appears to have all the makings of ‘teenage’ as we know it. Even if 2014 is only its second year, the anxiety, the tension […]

Challenging the Status Quo….

Categories: BPM, Business, Change Management, CRM
Challenging the Status Quo….
Tweet Updated and republished. Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process. Tweet

Challenging the Status Quo.

Categories: BPM, Business, Change Management, IT Industry
Challenging the Status Quo.
Tweet   Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process. Tweet

BPM Case Studies – The good, the bad and the good in the bad…

Categories: BPM, Business, IT Industry
BPM Case Studies – The good, the bad and the good in the bad…
Tweet When, during a vendor presentation, the PowerPoint section separator mentions ‘Key Case Studies’ or something like that, you do one Tweet

The Case For A Jack Of All Trades, Master Of One. (Or More)

Categories: BPM, Business, Humor, IT Industry, Markets
The Case For A Jack Of All Trades, Master Of One. (Or More)
Tweet   When a good friend and I exchanged a few tweets back and forth the other day, it began like the usual exchange of views over news items that the #bpm timeline throws up once in a frequent while. But the ‘twonversation’ with my twitter counterpart – a venerable thinker in technology, particularly BPM […]

I am a weirdo. I don’t belong here.

Categories: BPM, Business, Humor, IT Industry
I am a weirdo. I don’t belong here.
Tweet   …that’s right. I don’t belong here. In fact, what the hell am I doing here? Before you jump to the wrong conclusions, those aren’t my words. You’ll know whose words they are in just a minute. Tweet

How Can you Design Intelligent Processes?

Categories: BPM, Business, Humor
How Can you Design Intelligent Processes?
Tweet   Earlier today, I read something that made me snort on my afternoon coffee. Not just because it was funny, but because, to me it had some additional insight that I thought was worth sharing with you, especially when you think about Intelligent Processes and how they can be crafted for a BPM initiative. […]

Prospects don’t care about your sales process. Maybe you shouldn’t either…

Categories: Business, IT Industry
Prospects don’t care about your sales process. Maybe you shouldn’t either…
Tweet   One of my friends thinks ‘Sales’ is about talking. Another friend I follow on Twitter thinks it is about ‘convincing’ the customer. I wince every time I hear someone characterize an engaging, fluent, fast talking, bloke as ‘sales material’. Tweet

Great Customer Service: Sometimes it is YOU

Categories: BPM, Business, CRM
Great Customer Service: Sometimes it is YOU
Tweet   Last week work beamed me to Chennai in Southern India, a city where I was born and had also spent a large part of my childhood. Work has taken me to Chennai often and I am usually booked at a hotel that is not far from where I lived as a kid. The hotel […]

Process comes before a smile in customer service

Categories: BPM, Business, CRM, IT Industry
Process comes before a smile in customer service
Tweet   When we are at the receiving end of poor customer service, it unfailingly ticks us off. Tweet

Infuse, not garnish: Mobility is no longer a peripheral add-on.

Categories: BPM, Business
Infuse, not garnish: Mobility is no longer a peripheral add-on.
Tweet   It must have been around a decade ago when I first received a ‘text alert’ from a bank on my mobile phone. My bank had let me register my mobile phone number with them for this and once they activated it, I started receiving text alerts after every credit card transaction I made. […]

Social BPM : Time for a Reality Check

Categories: BPM, Business, IT Industry, Markets
Social BPM : Time for a Reality Check
Tweet   To me it seems that with the onset of ‘Social Media’, the bigger theme of  a ‘Social Paradigm’, and the associated chatter these have generated, has driven all of us into some kind of a ‘me-too’ mode. Almost everyone in the industry –  you and me included – has a point of view. […]

Ok, That’s Enough. Let’s Now Do Some Real BPM.

Categories: BPM, Business, IT Industry
Ok, That’s Enough. Let’s Now Do Some Real BPM.
Tweet   All this Business Process Management talk is getting boring. And clichéd. Blogs. Forums. Communities. White papers. Analyst calls. Product vendor presentations. Webinars. Analyst events. One-on-one meetings. Gardens. Roof tops. Tweet

#BPM Agility, Change, Breakfast, Lunch & Dinner

Categories: BPM, Business, IT Industry
#BPM Agility, Change, Breakfast, Lunch & Dinner
Tweet   Tweet

BPM Change – Getting Colleagues to Come Along

Categories: BPM, Business
BPM Change – Getting Colleagues to Come Along
Tweet   Organizational change in any form, evokes much the same feeling you have when you are on a diving board looking down at the cold water below. Although you know it will all be fine in under 20 seconds after you’ve left the board, for the 20 seconds before that actually happens though, you […]

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