Putting ‘digital’ in perspective

Categories: BPM, Business Technology, CRM, Featured
Putting ‘digital’ in perspective
'Digital' means different things to different people. But it is really a response to the dramatic change in customer behavior and expectation that we have seen in recent times - and about aligning everything your organization does to align beneficially to those behaviours and expectations.

Buckle-up. The BPM ride is about to begin…

Categories: BPM, Business, Featured, IT Industry, Markets, News
Buckle-up. The BPM ride is about to begin…
Tweet   I’ve just returned from a rather adventurous and eventful trip involving two important dots on Gartner’s magic quadrant for BPM. One is a tech behemoth interested in almost everything related to IT, and the other, a vendor that has a laser focus on BPM.

PegaWORLD 2013 – Customer Stories Sell…

Categories: BPM, Featured, Headline, IT Industry, Markets
PegaWORLD 2013 – Customer Stories Sell…
Tweet   One of the pet peeves for the fanatical BPM believers among us has been the gap between what outcomes of BPM initiatives  could be if done right, versus what it seems to be on the ground.  We (the fanatics, that is) have been looking at that gap and discussing and debating why BPM […]

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