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Putting ‘digital’ in perspective

This article was originally published on Forbes India Blogs and has been lightly edited   This year, the number of smartphones, tablets and connected devices is expected to cross 7 billion – that will mean more connected devices than there are human beings on earth. With more and more people owning smart gadgets, these devices are going to have an increasingly bigger influence on our communication patterns, online habits and of course, our buying habits, and globally, organisations are trying…

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PegaWORLD 2013 – Customer Stories Sell…

  One of the pet peeves for the fanatical BPM believers among us has been the gap between what outcomes of BPM initiatives  could be if done right, versus what it seems to be on the ground.  We (the fanatics, that is) have been looking at that gap and discussing and debating why BPM benefits seem so elusive, why customers find it so challenging to do all the right things in order to ensure great benefits and so on. But…

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