PegaWorld 2014 – Getting really serious about business technology

Categories: BPM, Business, Change Management, IT Industry, News
PegaWorld 2014 – Getting really serious about business technology
Tweet   When you are an enterprise spending top dollar on software products, you like to be assured that you are betting on products that satisfy a fairly logical and predictable check-list that assess the vendors products on maturity, stability, cost effectiveness, ability to deliver to the need and so on. For decades these have […]

Buckle-up. The BPM ride is about to begin…

Categories: BPM, Business, Featured, IT Industry, Markets, News
Buckle-up. The BPM ride is about to begin…
Tweet   I’ve just returned from a rather adventurous and eventful trip involving two important dots on Gartner’s magic quadrant for BPM. One is a tech behemoth interested in almost everything related to IT, and the other, a vendor that has a laser focus on BPM. Tweet

…and it’s only the Second Year into the Teens…

Categories: BPM, Business, CRM, IT Industry, Markets, Social
…and it’s only the Second Year into the Teens…
Tweet   You might find this funny, and maybe even somewhat disjointed in logic, but the IT industry after all these years, is now going through its teen years and it appears to have all the makings of ‘teenage’ as we know it. Even if 2014 is only its second year, the anxiety, the tension […]

Challenging the Status Quo.

Categories: BPM, Business, Change Management, IT Industry
Challenging the Status Quo.
Tweet   Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process. Tweet

Leverage BPM to Kill the Silos. In Your Mind.

Categories: BPM, CRM, IT Industry
Leverage BPM to Kill the Silos. In Your Mind.
Tweet   Even as the enterprise IT landscape evolved over the past decades, markets, economy, and technology forces have affected key considerations that dominate and influence annual IT budgets. The nature and the unique mix of these forces, in any given year, have correspondingly triggered a rather unique set of influencers shaping IT budgets. We […]

BPM Case Studies – The good, the bad and the good in the bad…

Categories: BPM, Business, IT Industry
BPM Case Studies – The good, the bad and the good in the bad…
Tweet When, during a vendor presentation, the PowerPoint section separator mentions ‘Key Case Studies’ or something like that, you do one Tweet

The Case For A Jack Of All Trades, Master Of One. (Or More)

Categories: BPM, Business, Humor, IT Industry, Markets
The Case For A Jack Of All Trades, Master Of One. (Or More)
Tweet   When a good friend and I exchanged a few tweets back and forth the other day, it began like the usual exchange of views over news items that the #bpm timeline throws up once in a frequent while. But the ‘twonversation’ with my twitter counterpart – a venerable thinker in technology, particularly BPM […]

I am a weirdo. I don’t belong here.

Categories: BPM, Business, Humor, IT Industry
I am a weirdo. I don’t belong here.
Tweet   …that’s right. I don’t belong here. In fact, what the hell am I doing here? Before you jump to the wrong conclusions, those aren’t my words. You’ll know whose words they are in just a minute. Tweet

PegaWORLD 2013 – Customer Stories Sell…

Categories: BPM, Featured, Headline, IT Industry, Markets
PegaWORLD 2013 – Customer Stories Sell…
Tweet   One of the pet peeves for the fanatical BPM believers among us has been the gap between what outcomes of BPM initiatives  could be if done right, versus what it seems to be on the ground.  We (the fanatics, that is) have been looking at that gap and discussing and debating why BPM […]

Prospects don’t care about your sales process. Maybe you shouldn’t either…

Categories: Business, IT Industry
Prospects don’t care about your sales process. Maybe you shouldn’t either…
Tweet   One of my friends thinks ‘Sales’ is about talking. Another friend I follow on Twitter thinks it is about ‘convincing’ the customer. I wince every time I hear someone characterize an engaging, fluent, fast talking, bloke as ‘sales material’. Tweet

Process comes before a smile in customer service

Categories: BPM, Business, CRM, IT Industry
Process comes before a smile in customer service
Tweet   When we are at the receiving end of poor customer service, it unfailingly ticks us off. Tweet

Smart Phones. Smarter Kids.

Categories: Humor, IT Industry, Social
Smart Phones. Smarter Kids.
Tweet   It has been a boring pattern for all of Mankind’s history that was ever recorded. Or, for that matter, not recorded. And you’d surely have noticed it yourself if you are from a big family and/or have a large circle of friends from different age-groups. Tweet

BPM and Love and all that sort of thing….

Categories: BPM, Humor, IT Industry
BPM and Love and all that sort of thing….
Tweet   Last week, while I was in London on work, I had to stand around for over an hour outside a client’s office building, in the cursed cold weather, waiting for my colleague to show up. I could only enter the office with him as he was the one with access to the building […]

Agility is not ONLY a Software Feature….

Categories: BPM, IT Industry
Agility is not ONLY a Software Feature….
Tweet   One of the recurring themes in product demos in the recent past is that all too familiar spiel about being “technology for business”. To be sure, this T for B angle is a really good thing and all that. But it’s a problem when vendors lay that out freely and happily without having […]

Social BPM : Time for a Reality Check

Categories: BPM, Business, IT Industry, Markets
Social BPM : Time for a Reality Check
Tweet   To me it seems that with the onset of ‘Social Media’, the bigger theme of  a ‘Social Paradigm’, and the associated chatter these have generated, has driven all of us into some kind of a ‘me-too’ mode. Almost everyone in the industry –  you and me included – has a point of view. […]

Recentcomments

    • Harsimran: Good one.. Please share some links of the failure...
    • Shep Hyken: No matter how nice people are, if the process they are...
    • Jo Richardson: Jai, great to spend some time with you too –...
    • Felix: Wow.Thoroughly enjoyed this post!
    • Taran Soodan: This is a great article about the importance of the...
    • Taran Soodan: This is a great article about the importance of the...
    • Taran Soodan: This is a great article about how process...
    • Ramanpal: Well written article specially for me as someone who has...

Like toLinkup?

View Jaisundar V's profile on LinkedIn

Copyright

Creative Commons License
This work is licensed under a Creative Commons Attribution-Share Alike 3.0 Unported License.