From here to there – thoughts on transformation

Categories: BPM, Business, Change Management, Performance Management
From here to there – thoughts on transformation
Tweet When you set off on a process transformation initiative, it is intrinsically  about where you want to go and how you want to be, how differently you want to do things – it is about to-be, the target state.

A Strategy between the Gap and the Result

Categories: BPM, Business, Change Management, Performance Management
A Strategy between the Gap and the Result
Tweet   In a recent short commentary on Strategy in the McKinsey Quarterly aptly titled “Synthesis, capabilities, and overlooked insights: Next frontiers for strategists”, Fred Gluck (who was also the founder of McKinsey’s Strategy Practice way back in 1988, as I learned) says strategies always come from one of three sources – strategic planning, strategic […]

Flinching faces, heart-burns and BPM initiatives

Categories: BPM, Change Management, Humor, IT Industry
Flinching faces, heart-burns and BPM initiatives
Tweet   When the gunshot is fired at the start of the Olympic final of a 100m dash,    8 world-class sprinters on the block will leap towards their dream of Olympic glory. All 8 equally skilled, each one equally trained, equally driven, all of them with the same hunger to win. Each one committed to […]

PegaWorld 2014 – Getting really serious about business technology

Categories: BPM, Business, Change Management, IT Industry, News
PegaWorld 2014 – Getting really serious about business technology
Tweet   When you are an enterprise spending top dollar on software products, you like to be assured that you are betting on products that satisfy a fairly logical and predictable check-list that assess the vendors products on maturity, stability, cost effectiveness, ability to deliver to the need and so on. For decades these have […]

Challenging the Status Quo….

Categories: BPM, Business, Change Management, CRM
Challenging the Status Quo….
Tweet Updated and republished. Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process.

Challenging the Status Quo.

Categories: BPM, Business, Change Management, IT Industry
Challenging the Status Quo.
Tweet   Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process.

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