Metrics Can Mean Everything. Or Nothing.

Categories: BPM, Business, Performance Management
Metrics Can Mean Everything. Or Nothing.
Tweet   During a long weekend last year, a group of friends and I headed to a small  sea-side town around 100 miles from Bombay. Enroute, we stopped at a small hotel for refreshments – a franchisee of a reasonably well known restaurant chain in India. However considering it was along a highway, although a […]

Time to Get Cracking With BPM

Categories: BPM, Business, IT Industry, Performance Management
Time to Get Cracking With BPM
Tweet A little more than a fortnight ago, I had bounced a few thoughts about how BPM should not merely be about automation but should instead be about unlocking competitive advantage. Tweet

Who Is the Boss in Social #BPM – You or your Customer?

Categories: BPM, Business, CRM, Performance Management
Who Is the Boss in Social #BPM – You or your Customer?
Tweet How will social BPM affect your customer? The possibilities that Social concepts lend to BPM are interesting. Doug Mow used the the right words – Tweet

IT priorities, Return on Investment from #bpm and the CEO

Categories: BPM, Business, IT Industry, Performance Management
IT priorities, Return on Investment from #bpm and the CEO
Tweet The recession may have started to ease up, but the pressure on CEOs to get more competitive and drive growth will continue. Alongside that, the need to keep a closer watch on expenditure is likely to also continue for sometime. This is particularly true about IT investments – something that took quite a big […]

Emerging from one era, into another…

Categories: Business, IT Industry, Markets, Performance Management
Emerging from one era, into another…
Tweet Even as we begin to hear about the easing up of the recessionary phase, it is not difficult to see that things are not going to be the same as they were before. Tweet

A Challenge Called YOU

Categories: Business, IT Industry, Performance Management
A Challenge Called YOU
There is this problem of the convertibility that’s a big worry for IT vendors from India. There is the constant challenge quarter on quarter to grow steadily. There is perpetual fear of eroding margins. There is a constant need to improve quality. There is the constant demand for higher wages.

Unlock that Revenue Hiding In Your Processes!

Categories: BPM, CRM, IT Industry, Performance Management
Unlock that Revenue Hiding In Your Processes!
The failure rate of software implementations involving CRM has always been a cause of concern for both vendors as well as buyers. What makes a CRM implementation successful? How can an organization ensure ROI beyond expectations? In tough markets, how can organizaitons be sure to impact topline throught investments in CRM?

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