Tweet When you set off on a process transformation initiative, it is intrinsically about where you want to go and how you want to be, how differently you want to do things – it is about to-be, the target state.
[ Dec 16, 14 ]
Tweet In a recent short commentary on Strategy in the McKinsey Quarterly aptly titled “Synthesis, capabilities, and overlooked insights: Next frontiers for strategists”, Fred Gluck (who was also the founder of McKinsey’s Strategy Practice way back in 1988, as I learned) says strategies always come from one of three sources – strategic planning, strategic […]
[ Nov 14, 14 ]
Tweet During a long weekend last year, a group of friends and I headed to a small sea-side town around 100 miles from Bombay. Enroute, we stopped at a small hotel for refreshments – a franchisee of a reasonably well known restaurant chain in India. However considering it was along a highway, although a […]
[ Aug 27, 11 ]
Tweet A little more than a fortnight ago, I had bounced a few thoughts about how BPM should not merely be about automation but should instead be about unlocking competitive advantage.
[ Feb 9, 11 ]
Tweet How will social BPM affect your customer? The possibilities that Social concepts lend to BPM are interesting. Doug Mow used the the right words –
[ Aug 12, 10 ]
Tweet The recession may have started to ease up, but the pressure on CEOs to get more competitive and drive growth will continue. Alongside that, the need to keep a closer watch on expenditure is likely to also continue for sometime. This is particularly true about IT investments – something that took quite a big […]
[ Dec 5, 09 ]
Tweet Even as we begin to hear about the easing up of the recessionary phase, it is not difficult to see that things are not going to be the same as they were before.
[ Sep 25, 09 ]
There is this problem of the convertibility that’s a big worry for IT vendors from India. There is the constant challenge quarter on quarter to grow steadily. There is perpetual fear of eroding margins. There is a constant need to improve quality. There is the constant demand for higher wages.
[ Dec 20, 07 ]
The failure rate of software implementations involving CRM has always been a cause of concern for both vendors as well as buyers. What makes a CRM implementation successful? How can an organization ensure ROI beyond expectations? In tough markets, how can organizaitons be sure to impact topline throught investments in CRM?
[ Jul 1, 07 ]