Digital initiatives, when handled like traditional IT projects, will not succeed in winning over customers and battling competition.
[ Nov 20, 16 ]
2015 is touted to be the year where everything happens around the customer. Customer Journey Mapping is what will help you serve the customer better - and differentiate in a competitive market.
[ Jul 13, 16 ]
'Digital' means different things to different people. But it is really a response to the dramatic change in customer behavior and expectation that we have seen in recent times - and about aligning everything your organization does to align beneficially to those behaviours and expectations.
[ Apr 19, 16 ]
Tweet When you set off on a process transformation initiative, it is intrinsically about where you want to go and how you want to be, how differently you want to do things – it is about to-be, the target state.
[ Dec 16, 14 ]
Tweet In a recent short commentary on Strategy in the McKinsey Quarterly aptly titled “Synthesis, capabilities, and overlooked insights: Next frontiers for strategists”, Fred Gluck (who was also the founder of McKinsey’s Strategy Practice way back in 1988, as I learned) says strategies always come from one of three sources – strategic planning, strategic […]
[ Nov 14, 14 ]
Tweet When the gunshot is fired at the start of the Olympic final of a 100m dash, 8 world-class sprinters on the block will leap towards their dream of Olympic glory. All 8 equally skilled, each one equally trained, equally driven, all of them with the same hunger to win. Each one committed to […]
[ Oct 15, 14 ]
Tweet When you are an enterprise spending top dollar on software products, you like to be assured that you are betting on products that satisfy a fairly logical and predictable check-list that assess the vendors products on maturity, stability, cost effectiveness, ability to deliver to the need and so on. For decades these have […]
[ Jun 11, 14 ]
Tweet I’ve just returned from a rather adventurous and eventful trip involving two important dots on Gartner’s magic quadrant for BPM. One is a tech behemoth interested in almost everything related to IT, and the other, a vendor that has a laser focus on BPM.
[ May 6, 14 ]
Tweet You might find this funny, and maybe even somewhat disjointed in logic, but the IT industry after all these years, is now going through its teen years and it appears to have all the makings of ‘teenage’ as we know it. Even if 2014 is only its second year, the anxiety, the tension […]
[ Jan 19, 14 ]
Tweet Updated and republished. Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process.
[ Dec 30, 13 ]
Tweet Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process.
[ Dec 19, 13 ]
Tweet Even as the enterprise IT landscape evolved over the past decades, markets, economy, and technology forces have affected key considerations that dominate and influence annual IT budgets. The nature and the unique mix of these forces, in any given year, have correspondingly triggered a rather unique set of influencers shaping IT budgets. We […]
[ Dec 7, 13 ]
Tweet When, during a vendor presentation, the PowerPoint section separator mentions ‘Key Case Studies’ or something like that, you do one
[ Dec 7, 13 ]
Tweet When a good friend and I exchanged a few tweets back and forth the other day, it began like the usual exchange of views over news items that the #bpm timeline throws up once in a frequent while. But the ‘twonversation’ with my twitter counterpart – a venerable thinker in technology, particularly BPM […]
[ Sep 8, 13 ]
Tweet …that’s right. I don’t belong here. In fact, what the hell am I doing here? Before you jump to the wrong conclusions, those aren’t my words. You’ll know whose words they are in just a minute.
[ Aug 16, 13 ]