Tweet You might find this funny, and maybe even somewhat disjointed in logic, but the IT industry after all these years, is now going through its teen years and it appears to have all the makings of ‘teenage’ as we know it. Even if 2014 is only its second year, the anxiety, the tension […]
[ Jan 19, 14 ]
Tweet Updated and republished. Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process. Tweet
[ Dec 30, 13 ]
Tweet Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process. Tweet
[ Dec 19, 13 ]
Tweet Even as the enterprise IT landscape evolved over the past decades, markets, economy, and technology forces have affected key considerations that dominate and influence annual IT budgets. The nature and the unique mix of these forces, in any given year, have correspondingly triggered a rather unique set of influencers shaping IT budgets. We […]
[ Dec 7, 13 ]
Tweet When, during a vendor presentation, the PowerPoint section separator mentions ‘Key Case Studies’ or something like that, you do one Tweet
[ Dec 7, 13 ]
Tweet When a good friend and I exchanged a few tweets back and forth the other day, it began like the usual exchange of views over news items that the #bpm timeline throws up once in a frequent while. But the ‘twonversation’ with my twitter counterpart – a venerable thinker in technology, particularly BPM […]
[ Sep 8, 13 ]
Tweet …that’s right. I don’t belong here. In fact, what the hell am I doing here? Before you jump to the wrong conclusions, those aren’t my words. You’ll know whose words they are in just a minute. Tweet
[ Aug 16, 13 ]
Tweet Earlier today, I read something that made me snort on my afternoon coffee. Not just because it was funny, but because, to me it had some additional insight that I thought was worth sharing with you, especially when you think about Intelligent Processes and how they can be crafted for a BPM initiative. […]
[ Jul 22, 13 ]
Tweet One of the pet peeves for the fanatical BPM believers among us has been the gap between what outcomes of BPM initiatives could be if done right, versus what it seems to be on the ground. We (the fanatics, that is) have been looking at that gap and discussing and debating why BPM […]
[ Jun 24, 13 ]
Tweet Last week work beamed me to Chennai in Southern India, a city where I was born and had also spent a large part of my childhood. Work has taken me to Chennai often and I am usually booked at a hotel that is not far from where I lived as a kid. The hotel […]
[ Mar 6, 13 ]
Tweet When we are at the receiving end of poor customer service, it unfailingly ticks us off. Tweet
[ Feb 27, 13 ]
Tweet Last week, while I was in London on work, I had to stand around for over an hour outside a client’s office building, in the cursed cold weather, waiting for my colleague to show up. I could only enter the office with him as he was the one with access to the building […]
[ Dec 29, 12 ]
Tweet One of the recurring themes in product demos in the recent past is that all too familiar spiel about being “technology for business”. To be sure, this T for B angle is a really good thing and all that. But it’s a problem when vendors lay that out freely and happily without having […]
[ Dec 19, 12 ]
Tweet It must have been around a decade ago when I first received a ‘text alert’ from a bank on my mobile phone. My bank had let me register my mobile phone number with them for this and once they activated it, I started receiving text alerts after every credit card transaction I made. […]
[ Oct 13, 12 ]
Tweet To me it seems that with the onset of ‘Social Media’, the bigger theme of a ‘Social Paradigm’, and the associated chatter these have generated, has driven all of us into some kind of a ‘me-too’ mode. Almost everyone in the industry – you and me included – has a point of view. […]
[ Aug 25, 12 ]
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