Digital Transformation – Execution is Key to Realizing Your Vision

Categories: BPM, Business Model Innovation, Business Technology, Digital Disruption, Digital Enterprise, Digital Failure, SMAC, Transformation
Digital Transformation – Execution is Key to Realizing Your Vision
Digital initiatives, when handled like traditional IT projects, will not succeed in winning over customers and battling competition.

Re-imagining Customer Journeys, the Uber way

Categories: BPM
Re-imagining Customer Journeys, the Uber way
2015 is touted to be the year where everything happens around the customer. Customer Journey Mapping is what will help you serve the customer better - and differentiate in a competitive market.

Putting ‘digital’ in perspective

Categories: BPM, Business Technology, CRM, Featured
Putting ‘digital’ in perspective
'Digital' means different things to different people. But it is really a response to the dramatic change in customer behavior and expectation that we have seen in recent times - and about aligning everything your organization does to align beneficially to those behaviours and expectations.

From here to there – thoughts on transformation

Categories: BPM, Business, Change Management, Performance Management
From here to there – thoughts on transformation
Tweet When you set off on a process transformation initiative, it is intrinsically  about where you want to go and how you want to be, how differently you want to do things – it is about to-be, the target state.

A Strategy between the Gap and the Result

Categories: BPM, Business, Change Management, Performance Management
A Strategy between the Gap and the Result
Tweet   In a recent short commentary on Strategy in the McKinsey Quarterly aptly titled “Synthesis, capabilities, and overlooked insights: Next frontiers for strategists”, Fred Gluck (who was also the founder of McKinsey’s Strategy Practice way back in 1988, as I learned) says strategies always come from one of three sources – strategic planning, strategic […]

Flinching faces, heart-burns and BPM initiatives

Categories: BPM, Change Management, Humor, IT Industry
Flinching faces, heart-burns and BPM initiatives
Tweet   When the gunshot is fired at the start of the Olympic final of a 100m dash,    8 world-class sprinters on the block will leap towards their dream of Olympic glory. All 8 equally skilled, each one equally trained, equally driven, all of them with the same hunger to win. Each one committed to […]

PegaWorld 2014 – Getting really serious about business technology

Categories: BPM, Business, Change Management, IT Industry, News
PegaWorld 2014 – Getting really serious about business technology
Tweet   When you are an enterprise spending top dollar on software products, you like to be assured that you are betting on products that satisfy a fairly logical and predictable check-list that assess the vendors products on maturity, stability, cost effectiveness, ability to deliver to the need and so on. For decades these have […]

Buckle-up. The BPM ride is about to begin…

Categories: BPM, Business, Featured, IT Industry, Markets, News
Buckle-up. The BPM ride is about to begin…
Tweet   I’ve just returned from a rather adventurous and eventful trip involving two important dots on Gartner’s magic quadrant for BPM. One is a tech behemoth interested in almost everything related to IT, and the other, a vendor that has a laser focus on BPM.

…and it’s only the Second Year into the Teens…

Categories: BPM, Business, CRM, IT Industry, Markets, Social
…and it’s only the Second Year into the Teens…
Tweet   You might find this funny, and maybe even somewhat disjointed in logic, but the IT industry after all these years, is now going through its teen years and it appears to have all the makings of ‘teenage’ as we know it. Even if 2014 is only its second year, the anxiety, the tension […]

Challenging the Status Quo….

Categories: BPM, Business, Change Management, CRM
Challenging the Status Quo….
Tweet Updated and republished. Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process.

Challenging the Status Quo.

Categories: BPM, Business, Change Management, IT Industry
Challenging the Status Quo.
Tweet   Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process.

Leverage BPM to Kill the Silos. In Your Mind.

Categories: BPM, CRM, IT Industry
Leverage BPM to Kill the Silos. In Your Mind.
Tweet   Even as the enterprise IT landscape evolved over the past decades, markets, economy, and technology forces have affected key considerations that dominate and influence annual IT budgets. The nature and the unique mix of these forces, in any given year, have correspondingly triggered a rather unique set of influencers shaping IT budgets. We […]

BPM Case Studies – The good, the bad and the good in the bad…

Categories: BPM, Business, IT Industry
BPM Case Studies – The good, the bad and the good in the bad…
Tweet When, during a vendor presentation, the PowerPoint section separator mentions ‘Key Case Studies’ or something like that, you do one

The Case For A Jack Of All Trades, Master Of One. (Or More)

Categories: BPM, Business, Humor, IT Industry, Markets
The Case For A Jack Of All Trades, Master Of One. (Or More)
Tweet   When a good friend and I exchanged a few tweets back and forth the other day, it began like the usual exchange of views over news items that the #bpm timeline throws up once in a frequent while. But the ‘twonversation’ with my twitter counterpart – a venerable thinker in technology, particularly BPM […]

I am a weirdo. I don’t belong here.

Categories: BPM, Business, Humor, IT Industry
I am a weirdo. I don’t belong here.
Tweet   …that’s right. I don’t belong here. In fact, what the hell am I doing here? Before you jump to the wrong conclusions, those aren’t my words. You’ll know whose words they are in just a minute.

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