Buckle-up. The BPM ride is about to begin…

Categories: BPM, Business, Featured, IT Industry, Markets, News
Buckle-up. The BPM ride is about to begin…
Tweet   I’ve just returned from a rather adventurous and eventful trip involving two important dots on Gartner’s magic quadrant for BPM. One is a tech behemoth interested in almost everything related to IT, and the other, a vendor that has a laser focus on BPM. Tweet

Leverage BPM to Kill the Silos. In Your Mind.

Categories: BPM, CRM, IT Industry
Leverage BPM to Kill the Silos. In Your Mind.
Tweet   Even as the enterprise IT landscape evolved over the past decades, markets, economy, and technology forces have affected key considerations that dominate and influence annual IT budgets. The nature and the unique mix of these forces, in any given year, have correspondingly triggered a rather unique set of influencers shaping IT budgets. We […]

Process comes before a smile in customer service

Categories: BPM, Business, CRM, IT Industry
Process comes before a smile in customer service
Tweet   When we are at the receiving end of poor customer service, it unfailingly ticks us off. Tweet

Agility is not ONLY a Software Feature….

Categories: BPM, IT Industry
Agility is not ONLY a Software Feature….
Tweet   One of the recurring themes in product demos in the recent past is that all too familiar spiel about being “technology for business”. To be sure, this T for B angle is a really good thing and all that. But it’s a problem when vendors lay that out freely and happily without having […]

Ok, That’s Enough. Let’s Now Do Some Real BPM.

Categories: BPM, Business, IT Industry
Ok, That’s Enough. Let’s Now Do Some Real BPM.
Tweet   All this Business Process Management talk is getting boring. And clichéd. Blogs. Forums. Communities. White papers. Analyst calls. Product vendor presentations. Webinars. Analyst events. One-on-one meetings. Gardens. Roof tops. Tweet

A Reality Check on Agility and BPM

Categories: BPM, Business, IT Industry
A Reality Check on Agility and BPM
Tweet   So, that BPM product demo excited you? The vendor demonstration of agile features may well have made your mouth water. You now think your investment in BPM licenses will make your firm agile. Tweet

Time to Get Cracking With BPM

Categories: BPM, Business, IT Industry, Performance Management
Time to Get Cracking With BPM
Tweet A little more than a fortnight ago, I had bounced a few thoughts about how BPM should not merely be about automation but should instead be about unlocking competitive advantage. Tweet

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