Posts tagged BPM and competitive advantage

Leverage BPM to Kill the Silos. In Your Mind.

  Even as the enterprise IT landscape evolved over the past decades, markets, economy, and technology forces have affected key considerations that dominate and influence annual IT budgets. The nature and the unique mix of these forces, in any given year, have correspondingly triggered a rather unique set of influencers shaping IT budgets. We saw the wave of ‘seamless’ enterprise thinking; then the idea of an extended enterprise arose. Next was data-intelligence, followed by compliance, and then there was E2.0….

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Process comes before a smile in customer service

  When we are at the receiving end of poor customer service, it unfailingly ticks us off. Being champions of process only makes it a little more painful because even while we go through a first-hand experience of poor customer service –- be it over the phone or a counter –-  we are also immediately able to see beneath the surface and understand why things are likely going wrong. Now, on a theoretical plane, you might think that this ability…

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Agility is not ONLY a Software Feature….

  One of the recurring themes in product demos in the recent past is that all too familiar spiel about being “technology for business”. To be sure, this T for B angle is a really good thing and all that. But it’s a problem when vendors lay that out freely and happily without having a product that genuinely lives up to that spiel. And what’s worse, when they notice that you don’t display any skepticism and that your  eyebrows didn’t…

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Ok, That’s Enough. Let’s Now Do Some Real BPM.

  All this Business Process Management talk is getting boring. And clichéd. Blogs. Forums. Communities. White papers. Analyst calls. Product vendor presentations. Webinars. Analyst events. One-on-one meetings. Gardens. Roof tops. That’s an indicative list of all the places where it has been said time and again that BPM is first  a (management) concept THEN a technology. Not one, not two, but hundreds of bloggers, analysts and thought leaders, including the self-proclaimed (the tribe is ever increasing)  have said that enough….

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A Reality Check on Agility and BPM

  So, that BPM product demo excited you? The vendor demonstration of agile features may well have made your mouth water. You now think your investment in BPM licenses will make your firm agile. Well, sorry to be the one to break it to you, but it may not. Maybe you should think again. Sure, BPM can give the power of agility to organizations. But let’s face it, it’s really not BPM that’s going to get you there. No. It…

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Time to Get Cracking With BPM

A little more than a fortnight ago, I had bounced a few thoughts about how BPM should not merely be about automation but should instead be about unlocking competitive advantage. I had taken an example of two firms in a quest for competitive advantage implementing packaged software; and discussed whether  they would find a definitive edge over each other even if they both choose the same software products. If they both got on the BPM bus, there could in fact…

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