Flinching faces, heart-burns and BPM initiatives

Categories: BPM, Change Management, Humor, IT Industry
Flinching faces, heart-burns and BPM initiatives
Tweet   When the gunshot is fired at the start of the Olympic final of a 100m dash,    8 world-class sprinters on the block will leap towards their dream of Olympic glory. All 8 equally skilled, each one equally trained, equally driven, all of them with the same hunger to win. Each one committed to […]

Challenging the Status Quo….

Categories: BPM, Business, Change Management, CRM
Challenging the Status Quo….
Tweet Updated and republished. Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process.

Challenging the Status Quo.

Categories: BPM, Business, Change Management, IT Industry
Challenging the Status Quo.
Tweet   Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process.

BPM Case Studies – The good, the bad and the good in the bad…

Categories: BPM, Business, IT Industry
BPM Case Studies – The good, the bad and the good in the bad…
Tweet When, during a vendor presentation, the PowerPoint section separator mentions ‘Key Case Studies’ or something like that, you do one

Agility is not ONLY a Software Feature….

Categories: BPM, IT Industry
Agility is not ONLY a Software Feature….
Tweet   One of the recurring themes in product demos in the recent past is that all too familiar spiel about being “technology for business”. To be sure, this T for B angle is a really good thing and all that. But it’s a problem when vendors lay that out freely and happily without having […]

#BPM Agility, Change, Breakfast, Lunch & Dinner

Categories: BPM, Business, IT Industry
#BPM Agility, Change, Breakfast, Lunch & Dinner
Tweet I think there is a need for this thing called Agility in your organization. You agree? You do? OK. I had a feeling you would. It is a burning need, no? Third degree, even. Now let me ask you this. Of all those people in your organization – CXOs, Business users, process owners, compliance […]

Categories: asides
Tweet Last week I’d written on how having a well thought-out change mgt program is critical for BPM success. As a first step, a BPM program has to overcome what I’d like to call BPM Inertia.  Defn. of Inertia from Physics  – The tendency of a body to preserve its state of rest or of […]

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