Last week I’d written on how having a well thought-out change mgt program is critical for BPM success. As a first step, a BPM program has to overcome what I’d like to call BPM Inertia. Defn. of Inertia from Physics – The tendency of a body to preserve its state of rest or of uniform motion, unless acted upon by an external force.
BPM Inertia therefore, could be defined as the tendency of a person, group or community in an organization, to preserve their current way of performing duties & activities & resisting change demanded from a BPM initiative, unless acted upon by a strong & persistent change management program.
Bottomline: it’s important to involve ‘people’. Some good resources are available in comments of the original article. Here are more from a post by the astute Elise Olding.
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