Posts tagged Enterprise Peformance Management

Metrics Can Mean Everything. Or Nothing.

  During a long weekend last year, a group of friends and I headed to a small  sea-side town around 100 miles from Bombay. Enroute, we stopped at a small hotel for refreshments – a franchisee of a reasonably well known restaurant chain in India. However considering it was along a highway, although a busy one, we weren’t sure of the quality of their service or their menu items. Such a situation calls for a safe bet on steamed ‘Idlis’,…

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