Posts tagged Business Services

Challenging the Status Quo….

Updated and republished. Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process. I am repeatedly surprised when I learn about how badly organizations – fairly large ones at that – handle customer on-boarding. If on-boarding is as important as it might seem, judging from the vehemence with which they agree it is, how come it turned out such a mess?…

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Emerging from one era, into another…

Even as we begin to hear about the easing up of the recessionary phase, it is not difficult to see that things are not going to be the same as they were before. And one of the biggest impacts this recession is likely to have is not in our pockets, but in our minds. Whether it is you or your organization, the biggest effect may well be the shift in thinking that this recession has brought about. And it does…

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