Scott just made this seemingly peripheral observation on BPM products in his post about how design is going to matter in BPM this decade and puts forth a rather strong argument in favour of better design. It is peripheral – arguably so, I might add – because to a large extent although design does work in favour of product decisions, it really doesn’t always work as a big plus. Especially when you consider (much as you’d like to believe BPM…
Posts tagged BPM
IBM’s Lombardi Acquisition – Will there Be A Shuffle In The BPMS Market!?
The news has really created quite a buzz and almost everyone who is following BPM is excited about this announcement. Why would IBM, an arguably formidable player in the BPM market in its own right, acquire a pure-play BPM product like Lombardi? Lombardi has reported record performance in recent years. Blueprint itself has worked up a good momentum around the cloud offering and has gathered thousands of customers. Compare this with BPM Blueworks that IBM had initiated earlier this year….
IT priorities, Return on Investment from #bpm and the CEO
The recession may have started to ease up, but the pressure on CEOs to get more competitive and drive growth will continue. Alongside that, the need to keep a closer watch on expenditure is likely to also continue for sometime. This is particularly true about IT investments – something that took quite a big hit in 2009. According to Gartner, IT spending is forecast to a 5.2% decrease from 2008 spending of $3.4 trillion and is expected to return to…
Google Wave and BPM
SAP’s Gravity demo is indicative of what is likely to happen to collaborative activities in process discovery. Not that no one has thought of it before – most every BPM vendor offering a cloud version has already introduced feature elements of social networking. Lombardi BluePrint for example allows multiple process stakeholders to participate in process discovery and consolidates each change to the process – be it insertion of a comment, change in a workstep attribute, addition of a performer, etc….
BPM and Twitter – Tweeting to BPM
Updated. A few weeks back, this post of Dr.Natalie provoked several threads of thought on the growing influence of Social Media in business. Besides the obvious benefits of Social Media in Marketing, the biggest benefit from applying Social Media in business is arguably from the customer service function. Twitter for example allows customers to interact with individuals in the customer service functions, establishing several one-on-one communication threads directly. Assuming the agents are sufficiently trained and use the medium effectively, the…
The Future of BPM: A Storm Before Calm?
Many BPM product vendors have announced impressive results and as Scott Francis mentions in this post, BPM companies have really started to crow about their growth despite the recession. While there’s a wee bit of understandable scepticism about the validity of those claims, they do tie-in to market outlook from months ago predicting a higher investment in technologies such as BPM that will help organizations minimise cost and improve efficiency. Jim Sinur in this insightful post titled Is BPM becoming…
When The Cloud Becomes The Silver-Lining…
Cutting cost is no more an option. It is a must-do that is high on the priority of every organization that wants to survive this slowdown. And no stone is left unturned to find ways to achieve that. Interestingly, this anxiety to cut costs will result in a business that IDC expects will grow to $42 billion by 2012. Or so it seems. Yes, we are talking about cloud computing. If you are wondering how this business of IT keeps…
A Waste Or A Necessary Evil?
There is an exercise common to IT service companies that is so very critical that its importance can never be over-emphasised. It brings together the best effort of people from different departments, different roles, different levels and can make a big difference to the course an organization takes. And then there is an activity that is a terrible waste of time, so much so that it can completely drain away and collosally waste weeks or months of collective hard work…