Challenging the Status Quo….

Categories: BPM, Business, Change Management, CRM
Challenging the Status Quo….
Tweet Updated and republished. Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process. Tweet

Challenging the Status Quo.

Categories: BPM, Business, Change Management, IT Industry
Challenging the Status Quo.
Tweet   Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process. Tweet

Leverage BPM to Kill the Silos. In Your Mind.

Categories: BPM, CRM, IT Industry
Leverage BPM to Kill the Silos. In Your Mind.
Tweet   Even as the enterprise IT landscape evolved over the past decades, markets, economy, and technology forces have affected key considerations that dominate and influence annual IT budgets. The nature and the unique mix of these forces, in any given year, have correspondingly triggered a rather unique set of influencers shaping IT budgets. We […]

The Case For A Jack Of All Trades, Master Of One. (Or More)

Categories: BPM, Business, Humor, IT Industry, Markets
The Case For A Jack Of All Trades, Master Of One. (Or More)
Tweet   When a good friend and I exchanged a few tweets back and forth the other day, it began like the usual exchange of views over news items that the #bpm timeline throws up once in a frequent while. But the ‘twonversation’ with my twitter counterpart – a venerable thinker in technology, particularly BPM […]

How Can you Design Intelligent Processes?

Categories: BPM, Business, Humor
How Can you Design Intelligent Processes?
Tweet   Earlier today, I read something that made me snort on my afternoon coffee. Not just because it was funny, but because, to me it had some additional insight that I thought was worth sharing with you, especially when you think about Intelligent Processes and how they can be crafted for a BPM initiative. […]

Great Customer Service: Sometimes it is YOU

Categories: BPM, Business, CRM
Great Customer Service: Sometimes it is YOU
Tweet   Last week work beamed me to Chennai in Southern India, a city where I was born and had also spent a large part of my childhood. Work has taken me to Chennai often and I am usually booked at a hotel that is not far from where I lived as a kid. The hotel […]

Process comes before a smile in customer service

Categories: BPM, Business, CRM, IT Industry
Process comes before a smile in customer service
Tweet   When we are at the receiving end of poor customer service, it unfailingly ticks us off. Tweet

Infuse, not garnish: Mobility is no longer a peripheral add-on.

Categories: BPM, Business
Infuse, not garnish: Mobility is no longer a peripheral add-on.
Tweet   It must have been around a decade ago when I first received a ‘text alert’ from a bank on my mobile phone. My bank had let me register my mobile phone number with them for this and once they activated it, I started receiving text alerts after every credit card transaction I made. […]

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