#BPM in 2011 – Looking Back and Looking Forward

Categories: BPM, IT Industry, Markets
#BPM in 2011 – Looking Back and Looking Forward
Tweet 2010 was a good year for BPM – more firms took to BPM, while many firms already using BPM set off to unlock more value from BPM; most top vendors posted another year of great growth; overall BPM visibility increased significantly and it is gradually becoming less of a concept understood only by few […]

Social Media: What’s In It For Business?

Categories: Business, IT Industry
Social Media: What’s In It For Business?
Tweet Even if you take all the generous media attention and coverage away, the social media wave seems to be certainly picking momentum. And I don’t say that just by looking at the number of sign-ups Facebook has each day or how many tweets get fired each second. That doesn’t really suggest an organization should […]

OK, So Now I am Redundant. Now What?

Categories: Business, IT Industry
OK, So Now I am Redundant. Now What?
Now, considering the response to my previous post Leadership and Redundancy, I think the number of people who have some strong opinions about their bosses is quite overwhelming. For, this post has drawn a huge audience through referrals.

Leadership and Redundancy

Categories: Business, IT Industry
Leadership and Redundancy
Tweet Recently, Narendra Modi, the Chief Minister of Gujarat state, made a statement about the Indian Prime Ministers absence from office. Modi had called Manmohan Singh a weak man and had criticised the Prime Minister for being away from office for several weeks despite knowing that the PM was undergoing surgery. Tweet

Customer Support, How Can We Help You?

Categories: Business, CRM, IT Industry
Customer Support, How Can We Help You?
Tweet An endless number and combinations of technologies are available for organizations to use, woo and win  customers and then keep them happy. There is even a spate of emerging technologies – like Enterprise 2.0, that is going to be immensely valuable in this. Tweet

A Challenge Called YOU

Categories: Business, IT Industry, Performance Management
A Challenge Called YOU
There is this problem of the convertibility that’s a big worry for IT vendors from India. There is the constant challenge quarter on quarter to grow steadily. There is perpetual fear of eroding margins. There is a constant need to improve quality. There is the constant demand for higher wages.

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