Great Customer Service: Sometimes it is YOU

Categories: BPM, Business, CRM
Great Customer Service: Sometimes it is YOU
Tweet   Last week work beamed me to Chennai in Southern India, a city where I was born and had also spent a large part of my childhood. Work has taken me to Chennai often and I am usually booked at a hotel that is not far from where I lived as a kid. The hotel […]

Unlock that Revenue Hiding In Your Processes!

Categories: BPM, CRM, IT Industry, Performance Management
Unlock that Revenue Hiding In Your Processes!
The failure rate of software implementations involving CRM has always been a cause of concern for both vendors as well as buyers. What makes a CRM implementation successful? How can an organization ensure ROI beyond expectations? In tough markets, how can organizaitons be sure to impact topline throught investments in CRM?

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    • Jaret: This post is fantastic, Great to visit here, Excellent work...
    • Patrick Lujan: Then again, one can always strive to be a...
    • LOMBARDI BPM: The Lombardi IBM is the process of successfully...
    • Sebastiraj: Another fantastic piece from you Jai. Connecting many...
    • Gagan Saxena: Great screenplay for a true, real-world story (or...
    • Rummuser: In my time we called it Change Management with exactly...
    • Harsimran: Good one.. Please share some links of the failure...
    • Shep Hyken: No matter how nice people are, if the process they are...

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