Who Is the Boss in Social #BPM – You or your Customer?

Categories: BPM, Business, CRM, Performance Management
Who Is the Boss in Social #BPM – You or your Customer?
Tweet How will social BPM affect your customer? The possibilities that Social concepts lend to BPM are interesting. Doug Mow used the the right words – Tweet
[ Aug 12, 10 ] ( 0 )
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Google Wave and BPM

Categories: BPM, IT Industry
Google Wave and BPM
Tweet SAP’s Gravity demo is indicative of what is likely to happen to collaborative activities in process discovery. Not that no one has thought of it before – most every BPM vendor offering a cloud version has already introduced feature elements of social networking. Tweet
[ Sep 16, 09 ] ( 0 )
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BPM and Twitter – Tweeting to BPM

Categories: BPM, CRM
BPM and Twitter – Tweeting to BPM
Tweet Updated. A few weeks back, this post of Dr.Natalie provoked several threads of thought on the growing influence of Social Media in business. Besides the obvious benefits of Social Media in Marketing, the biggest benefit from applying Social Media in business is arguably from the customer service function. Tweet
[ Aug 10, 09 ] ( 3 )
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Recentcomments

    • Taran Soodan: This is a great article about the importance of the...
    • Taran Soodan: This is a great article about the importance of the...
    • Taran Soodan: This is a great article about how process...
    • Ramanpal: Well written article specially for me as someone who has...
    • Gagan Saxena: Nice thought for the Holidays. Even though I got...
    • Ramki: Extremely thought provoking and well written. Yes, I guess...
    • Emiel Kelly: Chris, As I am not thinking that BPM = BPMS, the...
    • Lan Wien: Read this great write-up in Forbes about Marissa Mayer....

Thoughtleaders

Chris Taylor New ideas for a fast changing world
Wim Rampen on Customer Relationships
Sameer Patel's Thoughts on Enterprise 2.0 execution and Social Software.
Scott Francis : Process for the Enterprise
Sandy Kemsley on BPM, E2.0 & Tech Trends
Richard Veryard's Analysis & commentary on the software industry
Phil Gilbert's Perspectives in Process
Dennis Byron :BPM in Action at ebizQ
Keith Swenson's Thoughts on Collaborative Planning
Jim Sinur at Gartner
Forrester on Business Process & Applications
Bruce Silver
BPM Institute

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