BPM and Twitter – Tweeting to BPM

Categories: BPM, CRM
BPM and Twitter – Tweeting to BPM
Updated. A few weeks back, this post of Dr.Natalie provoked several threads of thought on the growing influence of Social Media in business. Besides the obvious benefits of Social Media in Marketing, the biggest benefit from applying Social Media in business is arguably from the customer service function.
[ Aug 10, 09 ] ( 3 )
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Recentcomments

    • Chris Taylor: JV, great post and an ongoing painpoint for most of...
    • Faun deHenry: JV — Thought provoking post! Successfully...
    • Sibbie: I wanted to use the rss-Feed but feed site shows me some...
    • Tina: Well written JV! Surely brings out the most important...
    • Jaisundar: Jeanne, this is an excellent article – thanks a...
    • Jaisundar: Hi Kim, Thanks for sharing your reactions. It is great...
    • Jeanne Strepacki: Earlier this year, Forrester completed an...
    • Kim Malseed: Hi Jaisundar, I thought this post was very...

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Jim Sinur at Gartner
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Bruce Silver
BPM Institute

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