Posts tagged Business

When The Cloud Becomes The Silver-Lining…

Cutting cost is no more an option. It is a must-do that is high on the priority of every organization that wants to survive this slowdown. And no stone is left unturned to find ways to achieve that. Interestingly, this anxiety to cut costs will result in a business that IDC expects will grow to $42 billion by 2012. Or so it seems. Yes, we are talking about cloud computing. If you are wondering how this business of IT keeps…

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Customer Support, How Can We Help You?

An endless number and combinations of technologies are available for organizations to use, woo and win  customers and then keep them happy. There is even a spate of emerging technologies – like Enterprise 2.0, that is going to be immensely valuable in this. But, exactly how valuable? Like I had discussed in one of my earlier posts(Click:The Corrotion of Competitive Advantage), all these technologies are available equally to all players. But, obviously the same technologies or combination of technologies produce…

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A Waste Or A Necessary Evil?

There is an exercise common to IT service companies that is so very critical that its importance can never be over-emphasised. It brings together the best effort of people from different departments, different roles, different levels and can make a big difference to the course an organization takes. And then there is an activity that is a terrible waste of time, so much so that it can completely drain away and collosally waste weeks or months of collective hard work…

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The Corrosion of Competitive Advantage

Tom Felt much like Jonathon Livingston Seagull. He was surrounded by men wearing black hats, and they all smiled the same way, nodded the same way, shook hands the same way and made deals the same way. They ran on the same fuel and acted on the same thoughts. Tom knew he could be different. And in being different he could be better. And so one day he threw his black hat out and wore a blue hat. Life changed…

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