OK, So Now I am Redundant. Now What?

Categories: Business, IT Industry
OK, So Now I am Redundant. Now What?
Now, considering the response to my previous post Leadership and Redundancy, I think the number of people who have some strong opinions about their bosses is quite overwhelming. For, this post has drawn a huge audience through referrals.

Leadership and Redundancy

Categories: Business, IT Industry
Leadership and Redundancy
Recently, Narendra Modi, the Chief Minister of Gujarat state, made a statement about the Indian Prime Ministers absence from office. Modi had called Manmohan Singh a weak man and had criticised the Prime Minister for being away from office for several weeks despite knowing that the PM was undergoing surgery.

When The Cloud Becomes The Silver-Lining…

Categories: BPM, Business, IT Industry, News
When The Cloud Becomes The Silver-Lining…
Cutting cost is no more an option. It is a must-do that is high on the priority of every organization that wants to survive this slowdown.

Customer Support, How Can We Help You?

Categories: Business, CRM, IT Industry
Customer Support, How Can We Help You?
An endless number and combinations of technologies are available for organizations to use, woo and win  customers and then keep them happy. There is even a spate of emerging technologies – like Enterprise 2.0, that is going to be immensely valuable in this.

A Waste Or A Necessary Evil?

Categories: BPM, Business, CRM, IT Industry
A Waste Or A Necessary Evil?
There is an exercise common to IT service companies that is so very critical that its importance can never be over-emphasised. It brings together the best effort of people from different departments, different roles, different levels and can make a big difference to the course an organization takes.

The Corrosion of Competitive Advantage

Categories: Business, IT Industry
The Corrosion of Competitive Advantage
Tom Felt much like Jonathon Livingston Seagull.

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