Even as we begin to hear about the easing up of the recessionary phase, it is not difficult to see that things are not going to be the same as they were before.
And one of the biggest impacts this recession is likely to have is not in our pockets, but in our minds.
Whether it is you or your organization, the biggest effect may well be the shift in thinking that this recession has brought about. And it does appear to be here for several years to come, for some of the views that you or those that your organization has had – of business priorities, budgets and spending, efficiencies, competitiveness and performance – have all perhaps changed for good.
And in all this, although among the first things you hear often is about cutbacks on IT spend, Technology is, inevitably, going to play that important role of an enabler more than ever before.
But the choice of technology will be different from the way it has traditionally been. From the options that will be available, I think to a large extent, those that are adopted in the coming few years will have to score relatively higher against available options one or more of the following –
- Does it Improve and enhance collaboration and performance of employees, machines and other resources?
- Will it help maximize past investments – in technology, infrastructure or other assets? – Does it go beyond addressing a localized need, to a need that is definable at a more organization level.
- Does it enable reuse and optimize usage, rather than merely saving costs?
- Does it hold the promise of sun-setting past investments in technology that run up high costs for changes, upkeep and maintenance?
- Will it help reduce cost to benefit ratio?
- Does it represent a significant opportunity cost?
- Does it help improve customer experience, satisfaction, customer loyalty and competitiveness?
Can you think of other imperatives that will steer the choice of technology over the next few years?