Posts tagged Business Process improvement

Flinching faces, heart-burns and BPM initiatives

When the gunshot is fired at the start of the Olympic final of a 100m dash,    8 world-class sprinters on the block will leap towards their dream of Olympic glory. All 8 equally skilled, each one equally trained, equally driven, all of them with the same hunger to win. Each one committed to chasing (pardon the poor pun) their life’s single purpose and calling, and each one, to be sure, aspiring to be chased from the moment that gunshot goes…

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Challenging the Status Quo….

Updated and republished. Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process. I am repeatedly surprised when I learn about how badly organizations – fairly large ones at that – handle customer on-boarding. If on-boarding is as important as it might seem, judging from the vehemence with which they agree it is, how come it turned out such a mess?…

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