News, Views & Reviews on Digital Process Automation, BPM, Performance Management & IT industry trends
Updated and republished. Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process. I am repeatedly surprised when I learn about how badly organizations – fairly large ones at that – handle customer on-boarding. If on-boarding is as important as it might seem, judging from the vehemence with which they agree it is, how come it turned out such a mess?…
Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process. I am repeatedly surprised when I learn about how badly organizations – fairly large ones at that – handle customer on-boarding. If on-boarding is as important as it might seem, judging from the vehemence with which they agree it is, how come it turned out such a mess? Craig lists…
So, that BPM product demo excited you? The vendor demonstration of agile features may well have made your mouth water. You now think your investment in BPM licenses will make your firm agile. Well, sorry to be the one to break it to you, but it may not. Maybe you should think again. Sure, BPM can give the power of agility to organizations. But let’s face it, it’s really not BPM that’s going to get you there. No. It…