Last week I’d written on how having a well thought-out change mgt program is critical for BPM success. As a first step, a BPM program has to overcome what I’d like to call BPM Inertia.  Defn. of Inertia from Physics  – The tendency of a body to preserve its state of rest or of uniform motion, unless acted upon by an external force.

BPM Inertia therefore, could be defined as the tendency of a person, group or community in an organization, to preserve their current way of performing duties & activities & resisting change demanded from a BPM initiative, unless acted upon by a strong & persistent change management program.

Bottomline: it’s important to involve ‘people’. Some good resources are available in comments of the original article. Here are more from a post by the astute Elise Olding.

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    • Gagan Saxena: Great screenplay for a true, real-world story (or...
    • Rummuser: In my time we called it Change Management with exactly...
    • Harsimran: Good one.. Please share some links of the failure...
    • Shep Hyken: No matter how nice people are, if the process they are...
    • Jo Richardson: Jai, great to spend some time with you too –...
    • Felix: Wow.Thoroughly enjoyed this post!
    • Taran Soodan: This is a great article about the importance of the...
    • Taran Soodan: This is a great article about the importance of the...

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